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Billing FAQs

When will I receive my bill?

How do I read my bill?

How can I pay my bill?

What is SmartHub?

How do I sign up for SmartHub?

When is my payment due?

How much is the late fee/penalty?

What do I owe if I am disconnected for non-payment?

What is the facility charge?

What is a demand charge?

 

When will I receive my bill?

Accounts are billed around the 1st of the month. Several days afterward, you can expect to receive your bill in the mail unless you’ve signed up for e-billing.

If you’d like to receive an email when your bill is ready, sign up for SmartHub here.

How do I read my bill?

Click the image below to better understand your bill:

Click for the pdf "How to Read My Bill"

How can I pay my bill?

You can pay your bill online, by phone, mail, or in person at our main office or the Fort Thompson Kiosk. For more payment information, visit Payment Options.

What is SmartHub?

SmartHub is a portal for members to access account information, including billing, usage, and payment history. Members can also make payments, report outages, and update account information. Click here to sign up for SmartHub.

How do I sign up for SmartHub?

Click on the instructional guides below.

For the computer For a mobile device
Click for a PDF with instructions on how to sign for SmartHub on a computer Click for a PDF with instructions on how to sign for SmartHub on a mobile device

When is my payment due?

Payments are due in the office by the 20th of the month, regardless of the postmark date.

How much is the late fee/penalty?

Late fees are calculated as 1.5% of the bill total or a minimum of $5.00.

What do I owe if I am disconnected for non-payment?

After an account has been disconnected for non-payment, the member is required to pay the account balance in full (including the current and past due amounts), a $30.00 disconnect fee, a $30.00 reconnection fee, and a deposit if there isn’t one already. The deposit is calculated as 2x the monthly average at that service location.

What is the facility charge?

This monthly charge is a flat fee designed to recover a portion of the cost of delivering electric energy to all members. It's reflective of the investment in poles, wires, transformers and equipment necessary to provide you with electric service. It also supports fleet, facility and customer service functions, such as line maintenance, right-of-way clearing and general administrative responsibilities. Regardless of how often you flip on the light switch or the TV, these costs are part of the bill so that electricity is available to you whenever you want it.

If one member uses only one kilowatt-hour of electricity and another member uses 100 kWh, Central Electric still incurs about the same cost to build line, maintain the distribution system and deliver electricity to both customers. It takes just as much equipment to deliver one kilowatt-hour as it does 100 kilowatt-hours. This is why the monthly facility charge is important in recovering a portion of the cost of delivering electricity.

What is a demand charge?

The demand charge is based upon the demand for electric service by a commercial or industrial customer, based on the investment in facilities necessary to serve them. The peak or maximum demand charge can vary. Many times a revision in how and when equipment is turned on or off can be all that is needed to reduce the monthly demand charges.

For more information on your bill charges, view "Your Bill Charges Explained" below:

Click for the PDF "Your Bill Charges Explained"

 

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